UNIT 1:
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Need for quality - Evolution of quality
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Basic concepts of TQM
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TQM barriers and Framework
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Contributions of Deming, Juran and Crosby
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Introduction of TQM
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cost of quality & Customer Focus
UNIT 2:
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Leadership – Strategic quality planning,
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Employee involvement and engagement initiatives in industries
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Team and Teamwork
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Continuous process improvement
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Case studies on 5S and Kaizen
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Case studies on 5S and Kaizen
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Supplier partnership – Partnering, Supplier selection, Supplier Rating.
UNIT 3:
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Statistical fundamentals
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Population and Sample
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Control Charts for variables and attributes
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Process capability
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Case studies on 5S & six sigma process
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New seven Management tools.
UNIT 5:
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ISO 14000 – Concept, Requirements and Benefits
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ISO 18000– Concept, Requirements and Benefits
